Terms of service
Welcome to RomanCarol! These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to the terms outlined below.
1. Overview
RomanCarol is a New Zealand-based brand offering handmade, customized, and artistic fashion items. All products are crafted with care, and availability may vary due to the bespoke nature of our work.
2. Custom & Handmade Items
-Custom orders may require additional time to complete.
-Once a custom order has begun production, it cannot be cancelled or refunded.
-Colors, textures, and finishes may vary slightly due to the artistic and handmade nature of each item.
3. Orders & Payment
-Orders must be paid in full at checkout.
-Prices are listed in NZD unless otherwise stated.
-We reserve the right to cancel or refuse any order for any reason (for example, limited stock or incorrect pricing).
4. Shipping
-Please review our Shipping Policy for full details.
-We are not responsible for delays caused by postal services or customs.
5. Returns & Exchanges
-Because many items are made-to-order, we do not accept returns unless the item is faulty or damaged.
-If you receive a faulty item, please contact us within 7 days of receiving it, with photos and order details.
6. Intellectual Property
All content on this site — including designs, photos, and artwork — is the property of RomanCarol. Please do not use or reproduce without permission.
7. Privacy
Your information is handled with care. We will never sell or share your personal details. Read more in our [Privacy Policy]
8. Contact
For any questions or support, feel free to contact Carol at: 📧 roman.carol.nz@gmail.com
📱 WhatsApp or DM @romancarol4
Handmade with heart in New Zealand. Thank you for being here.